At Peter Thomas Roth it is important to us that our customers are 100% satisfied with the quality and results of all of our products. For your convenience, should you for any reason be unhappy with your purchase, we can issue a full refund to your credit card. Please follow our reasonable guidelines for making a quick and easy return:
• Products must have been originally purchased directly from PeterThomasRoth.com or a Peter Thomas Roth Customer Relations Representative. (We cannot accept returns originally purchased from other retailers).
• Products must be returned within 30 days of original order date and be accompanied with a copy of your receipt and reason for the return. We will always ask the reason for the return in an effort to constantly improve upon our level of service.
• Shipping and handling charges are non-refundable.
• Please email email@example.com prior to sending back your product(s).
• You will be issued a Return Authorization number (RA). The RA # must be clearly marked on the outside of the box.
• A copy of the receipt and/or invoice must be in the box.
• Please do not send product (s) back without receiving an email with an RA number. The RA number must be included with your return. Product(s) sent back without a return authorization number will be returned to sender and not be refunded.
• Ship the product(s) back using a courier service that provides a tracking number. You are responsible for the cost of shipping the product(s) back and making sure it gets to us.
• A refund will be issued once product(s) have been received. At this time peterthomasroth.com is unable to process exchanges.
• For any item received damaged, please DO NOT THROW AWAY the item, send an email to firstname.lastname@example.org and please include your phone number. The broken item(s) will be replaced and the email will provide instructions what is to be done with the broken item(s).
How can I reach Peter Thomas Roth Customer Service?
Please visit our Contact Us page for more information. We look forward to speaking with you soon!