At Peter Thomas Roth it is important to us that our customers are 100% satisfied with the quality and results of all of our products. For your convenience, should you for any reason be unhappy with your purchase, we can issue a full refund to your credit card. Please follow our reasonable guidelines for making a quick and easy return:
• Products must have been originally purchased directly from PeterThomasRoth.com or a Peter Thomas Roth Customer Relations Representative. (We cannot accept returns originally purchased from other retailers).
• Products must be returned within 30 days of original order date and be accompanied with a copy of your receipt and reason for the return. We will always ask the reason for the return in an effort to constantly improve upon our level of service.
• Shipping and handling charges are non-refundable.
• Please email firstname.lastname@example.org prior to sending back your product(s).
• You will be issued a Return Authorization number (RA). The RA # must be clearly marked on the outside of the box.
• A copy of the receipt and/or invoice must be in the box.
• Please do not send product (s) back without receiving an email with an RA number. The RA number must be included with your return. Product(s) sent back without a return authorization number will be returned to sender and not be refunded.
• Ship the product(s) back using a courier service that provides a tracking number. You are responsible for the cost of shipping the product(s) back and making sure it gets to us.
• A refund will be issued once product(s) have been received. At this time peterthomasroth.com is unable to process exchanges.
• For any item received damaged, please DO NOT THROW AWAY the item, send an email to email@example.com and please include your phone number. The broken item(s) will be replaced and the email will provide instructions what is to be done with the broken item(s).
• If you have a question regarding an online order please email firstname.lastname@example.org (include reference to your order number & full name of person who placed order)
• If you have a question regarding a return or damaged item (s) email email@example.com
• If you have a question regarding a website issue, international business inquiry, compliment, complaint, job inquiry or general feedback – email firstname.lastname@example.org
• If you have a question regarding a product consultation email email@example.com
• If you have a question regarding a press feature or a blog inquires – email firstname.lastname@example.org
To help ensure quality control, Peter Thomas Roth Clinical Skin Care products are distributed and sold exclusively by authorized distributors and retailers. If you obtain Peter Thomas Roth Clinical Skin Care products from any other source other than an authorized distributor or retailer, you do so at your own risk and any Peter Thomas Roth Clinical Skin Care guarantee may be voided. If you have any doubt about whether a particular retailer or distributor is authorized please contact us at TalkToPeter@PeterThomasRoth.com.