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Return Policy: 


At Peter Thomas Roth it is important to us that our customers are 100% satisfied with the quality and results of all of our products. For your convenience, should you for any reason be unhappy with your purchase, we can issue a full refund to your credit card. Please follow our reasonable guidelines for making a quick and easy return: 

• Products must have been originally purchased directly from PeterThomasRoth.com or a Peter Thomas Roth Customer Relations Representative. (We cannot accept returns originally purchased from other retailers). 
• Products must be returned within 30 days of original order date and be accompanied with a copy of your receipt and reason for the return. We will always ask the reason for the return in an effort to constantly improve upon our level of service. 
• Shipping and handling charges are non-refundable. 

Refund process: 

• Please email orderinquiries@peterthomasroth.com prior to sending back your product(s). 
• You will be issued a Return Authorization number (RA). The RA # must be clearly marked on the outside of the box. 
• A copy of the receipt and/or invoice must be in the box. 
• Please do not send product (s) back without receiving an email with an RA number. The RA number must be included with your return. Product(s) sent back without a return authorization number will be returned to sender and not be refunded. 
• Ship the product(s) back using a courier service that provides a tracking number. You are responsible for the cost of shipping the product(s) back and making sure it gets to us. 
• A refund will be issued once product(s) have been received. At this time peterthomasroth.com is unable to process exchanges.
• For any item received damaged, please DO NOT THROW AWAY the item, send an email to orderinquiries@peterthomasroth.com and please include your phone number. The broken item(s) will be replaced and the email will provide instructions what is to be done with the broken item(s). 

How can I reach Peter Thomas Roth Customer Service?

Please visit our Contact Us page for more information. We look forward to speaking with you soon!