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Order Processing and Shipping
All PeterThomasRoth.com online orders over $50.00 will receive free ground shipping.
PeterThomasRoth.com accepts orders that are shipped to physical locations within the United States only. We are not able to deliver to PO Boxes or addresses outside the United States.
Shipments to an address other than your billing address will require phone verification and additional processing time.
Peter Thomas Roth online orders are processed, shipped and delivered on business days only excluding holidays.
A shipment confirmation email will be sent to the email address provided during checkout. Please add shipping@peterthomasroth.com to your contacts to avoid this email going to spam or junk mail.
Processing & Delivery time
Ground
• 7 to 10 business days
2nd Day
• Monday through Wednesday orders placed by 1pm arrive 2 business days later
• Thursday orders placed by 1pm arrive the following Monday
• Friday orders placed by 1pm arrive the following Tuesday
Standard Overnight
• Monday through Thursday orders placed by 1pm EST deliver next business day
• Friday before 1pm arrives Monday Saturday & Sunday
• Service not offered nor are orders delivered on weekends
Purchasing
Can I ship to multiple addresses from a single order?
• Currently, we are unable to ship to multiple addresses from a single order. To ship to multiple addresses, separate orders must be placed to ensure accurate delivery.
How can I check the status of an order placed online?
• If you have questions you may email us at orderinquiries@peterthomasroth.com
Will you confirm receipt of my online order?
• Shortly after you place your online order, you will receive email confirmation of your order
Shipping Confirmation Email
• When the warehouse has prepared and packed your order and it is ready to be shipped, you will receive a Shipment Confirmation e-mail. The e-mail contains the details of your shipment as well as a tracking number and link to the FedEx site. You can click on the tracking number to track your order.
How can I cancel my order?
• Please email us at orderinquiries@peterthomasroth.com to cancel your order. All requests for cancelations must be made within 24 hours of placing the order and for orders place from 5:30pm EST Friday until 9:30am EST Monday, cancelations must be made by 1pm EST on Monday).
Can I save items in my cart for purchase at a later date?
• If you are a registered member of the site, items will remain in your cart for 30 days so that you can pick up where you left off the next time you log in.
Return Policy:
At Peter Thomas Roth it is important to us that our customers are 100% satisfied with the quality and results of all of our products. For your convenience, should you for any reason be unhappy with your purchase, we can issue a full refund to your credit card. Please follow our reasonable guidelines for making a quick and easy return:
• Products must have been originally purchased directly from PeterThomasRoth.com or a Peter Thomas Roth Customer Relations Representative. (We cannot accept returns originally purchased from other retailers).
• Products must be returned within 30 days of original order date and be accompanied with a copy of your receipt and reason for the return. We will always ask the reason for the return in an effort to constantly improve upon our level of service.
• Shipping and handling charges are non-refundable.
Refund process:
• Please email orderinquiries@peterthomasroth.com prior to sending back your product(s).
• You will be issued a Return Authorization number (RA). The RA # must be clearly marked on the outside of the box.
• A copy of the receipt and/or invoice must be in the box.
• Please do not send product (s) back without receiving an email with an RA number. The RA number must be included with your return. Product(s) sent back without a return authorization number will be returned to sender and not be refunded.
• Ship the product(s) back using a courier service that provides a tracking number. You are responsible for the cost of shipping the product(s) back and making sure it gets to us.
• A refund will be issued once product(s) have been received.
• For any item received damaged, please DO NOT THROW AWAY the item, send an email to orderinquiries@peterthomasroth.com and please include your phone number. The broken item(s) will be replaced and the email will provide instructions what is to be done with the broken item(s).
Contact information:
• If you have a question regarding an online order please email orderinquiries@peterthomasroth.com (include reference to your order number & full name of person who placed order)
• If you have a question regarding a return, exchange or damaged item (s) email orderinquiries@peterthomasroth.com
• If you have a question regarding a website issue, international business inquiry, compliment, complaint, job inquiry or general feedback – email talktopeter@peterthomasroth.com
• If you have a question regarding a product consultation email askanexpert@peterthomasroth.com
• If you have a question regarding a press feature or a blog inquires – email pr@peterthomasroth.com
To help ensure quality control, Peter Thomas Roth Clinical Skin Care products are distributed and sold exclusively by authorized distributors and retailers. If you obtain Peter Thomas Roth Clinical Skin Care products from any other source other than an authorized distributor or retailer, you do so at your own risk and any Peter Thomas Roth Clinical Skin Care guarantee may be voided. If you have any doubt about whether a particular retailer or distributor is authorized please contact us at TalkToPeter@PeterThomasRoth.com.
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