Our offices and shipping facility will be closed Thursday, December 24, 2020 and Friday, December 25, 2020 in honor of the Christmas holiday. We apologize for any delay this may cause in receiving your order and appreciate your understanding at this time.


Due to the current crisis, we are handling an unprecedented number of customer service calls and emails. We apologize for the extensive wait time to receive a response and are grateful for your patience as we strive to address all inquiries and provide quality service.

If you have a question about when you will receive an order, please note we are doing our best to get every order out in a timely manner and that arrival times are dependent on the type of delivery chosen at checkout, as well as third-party courier operations (FedEx and UPS). When your order has left our warehouse, we will email you a tracking number.

Please note that the current crisis may cause unforeseen delays in delivery. If your order has already shipped and you want to know the status of your delivery, please contact FedEx or UPS directly and have your tracking number ready. We are grateful to the essential personnel at these courier companies who are working hard to deliver orders as quickly as possible. For more information on shipping, please click here.

For answers to other frequently asked questions, you can visit our FAQ page .


Contact Us


For questions about your order, products, store locations or general feedback, please send an email to

To speak with customer service, please call 1-800-787-7546 Monday through Thursday, 9AM - 5PM ET or Friday, 9AM - 3PM ET.

NOTE: To protect your order against loss, theft or damage that may unfortunately occur during shipping, add Route+ package protection at checkout. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages. Once a claim is filed, it will be reviewed for approval of a reorder or refund within 24 hours. If you have already purchased Route+ and need to file a claim, click here.


Peter Thomas Roth Office Closures

December 24
December 25
December 31

January 1
January 18
February 15