Peter Thomas Roth Clinical Skin Care is committed to delivering on Peter’s brand philosophy: Breakthrough formulas. Astonishing results. If for any reason you are not completely satisfied with your purchase, we will accept returns on PeterThomasRoth.com orders within 30 days of the purchase date.
In order for us to process your returned item(s) from PeterThomasRoth.com, you will need to enclose a copy of your invoice and clearly label outside packaging with a Return Authorization (RA) number. To receive your unique RA #, please contact us at 1-800-787-7546 or submit a request via peterthomasroth.zendesk.com.
Upon receiving your RA #, please ship returned item(s) to:
Peter Thomas Roth
ATTN: Returns and RMA #
45 Mayhill St
Saddlebrook, NJ 07663
More information about our return process is as follows:
• Item(s) sent back without an RA # will be returned to you and will not be refunded.
• To ensure a prompt and secure delivery to us, we recommend sending item(s) back using a courier service that provides a tracking number. We apologize, but return shipping fees are not refundable and we do not provide prepaid labels.
• Once your order is received and inspected (usually within 72 hours of receipt) your refund will be processed and automatically applied to your credit card within an estimated time of 2 business days. Please note that depending on your credit card company, it may take an additional 3 to 7 business days after your credit is applied for it to post to your account.
• Only items purchased at PeterThomasRoth.com may be accepted for return. If you purchased a Peter Thomas Roth item from a retail partner, please contact that retailer directly.
• PeterThomasRoth.com is unable to process exchanges except in the case of damaged items. If you received a damaged item(s), please DO NOT THROW AWAY the item(s). If you return the damaged item(s) to us, we will gladly replace the damaged item(s). Please submit a request via peterthomasroth.zendesk.com and include your phone number to receive instructions on how to proceed.
Please call 1-800-787-7546 if you have any questions. We are open Monday through Thursday, 9 AM - 5 PM EST and Friday, 9 AM - 3PM EST.
Wishing You Beautiful Skin,
Peter Thomas Roth Customer Service